CONTACT US

Here at Anime Emporium we aim to respond to any inquiry within 1 > 2 working days.

Please use the contact form below or Alternatively if you prefer you can send us an email support@animeemporium.co.uk (Please Include your Name & Order Number if applicable)

Contact form

FAQs

How do I cancel my order?

We offer anytime cancelations.

Please use the contact form and we will help you within 1 > 2 working day.

How do I return an item?

We have a 60-day return policy. This means you have 60 days after receiving your item to request a return.

You can process your own return by either signing in or creating a free account (with the same email used for your order). Once on your accounts page navigate to the orders tab, then click on the order you would like to return and select return.

Once you have initialize the return we will provide you with a free return label within 1 business.

Upon your products return we will initialize the refund process.

Please refer to our Returns Policy for more information here.

Alternatively you can send us a email via our contact form and will process your return.

When will my Pre-Order arrive?

Please see your Pre-Orders product page for the most current & accurate release information from our Distributors & Manufacturers.

If your Pre-Order has been delayed, we will email you with up-to date information once it has become available to us.

View more frequently asked questions

Take a look at our full FAQ page here.