Please see your Pre-Orders product page for the most current & accurate release information from our Distributors & Manufacturers.

If your Pre-Order has been delayed, we will email you with up-to date information once it has become available to us.

Unfortunately Release Dates do change and get pushed by usually a month or two at the worst.

The Release Date shown on our product pages is the information our Distributors and or the Manufacturers give us.

If your Pre-Order has been delayed, we will email you with up-to date information once it has become available to us.

Here at Anime Emporium we offer anytime cancelations on order not yet dispatched including Pre-Orders.

Please use the contact form on our contact us page and we will help you within 1 > 2 working day.

Pre-Ordering Products allows you to be the first to get your hands on the new releases.

Here at Anime Emporium we have gone to great lengths to be transparent and mark these products in a clear fashion.


"Pre-Order" products are marked With

The Home Page & collection Pages the product card will display

"Pre-Order" text above the product title marking the type of availability and also under the title where the dispatch information is show as "Release Date: End of [Insert Month & Year Here]"

The Product Page will display

"Release Date: End of [Insert Month & Year Here]" above the "Add to Cart" and under the "Quantity Selector"

And

"Pre-Order Product | Please Read FAQ's For More Information"

Under the "Add to Cart" Button and above the "Trust badges"

Cart / Basket

"Pre-Order" text above the product title marking the type of availability and also under the title where the dispatch information is show as "Release Date: End of [Insert Month & Year Here]"

Order Confirmation Email

Within the order summary section on your order Confirmation email.

"Pre-Order" text above the product title marking the type of availability and also under the title where the dispatch information is show as "Release Date: End of [Insert Month & Year Here]"

If you are still unsure feel free to reach out to customer service via our contact form here.

This can depend on a lots of factors that is not within our control.

Typically the EU / UK distributors receive their stock between 60 to 90 days after the initial Japanese release. This is due to higher quantities of products to be manufactured and to factoring in shipping via sea freight. once shipment is received by distributors there is a further up-to 14 days for them to ship the Pre-orders out and for the retailers to receive the stock.

Some retailers receive their stock early due to using unauthorised distributors which the products are not marked or licenced for sale within the UK or EU.

In some cases when we receive our stock we may ship orders sequentially in waves depending on the amount of orders needing to be shipped out that day. If this is the case please bear with us and we will have your order as soon as possible.

*If you have seen people on social media receive their Pre-Orders before you please check the relevant release information of your Pre-Order on ethier the product page or your order confirmation email or order status email as we only use officially licenced distributors for our region and do not import straight from Japan or use unauthorised distributors which can lead to un-licenced products arriving early into your region.